Complaints & feedback
If something has gone wrong, we want to know. We take every complaint seriously, investigate it properly and use what we learn to improve.
Step 1: Tell us
Most concerns can be resolved quickly by speaking to your patient coordinator or the clinician involved. If you would rather make a formal complaint, email admin@adhddoctors.co.uk, write to ADHD Doctors, 10 Harley Street, London W1G 9PF, or call 020 3918 4143. Please include your name, date of birth, contact details and what happened.
Step 2: Our response
- We acknowledge your complaint within 3 working days.
- A senior manager or our Medical Director investigates, speaking with everyone involved and reviewing records.
- We send a full written response within 20 working days. If the investigation takes longer, we will tell you why and keep you updated.
Step 3: Review
If you are not satisfied with our response, you can ask for a review by our Registered Manager, who will consider whether the complaint was handled fairly and the conclusions were reasonable. We respond within 20 working days of your request.
Step 4: Independent adjudication
If you remain dissatisfied after our internal process, you can refer your complaint to the Independent Sector Complaints Adjudication Service (ISCAS), of which ADHD Doctors is a subscriber, within six months of our final response.
If your concern is about a doctor's fitness to practise, you can also raise it with the General Medical Council at any time.
Our promise
Making a complaint will never affect the care you receive. Complaints are handled confidentially and in line with our privacy policy.